Returns and exchanges
If your order is not what you expected it to be or is incorrect, you can return it within 14 days. The return need to be informed in before you send the item back to the email address firstname.lastname@example.org
If your order is not what you expected it to be or is incorrect, you can return it within 14 days.
This return policy applies to clothing (excluding tights), accessories and home furnishings.
Skin care and beauty products cannot be returned for hygiene reasons.
However, we recommend that you contact us if you are not satisfied with your purchase. We will deal with this on a case-by-case basis.
You can choose by your self which delivery company you want to use.
We ship to all EU-countries, the UK, USA, Canada and Singapore.
For other destination countries, we recommend to contact us separately by email.
We use national mail as a delivery company. Orders in Luxembourg are usually delivered within two days. Otherwise, it may take 3-5 days depending on the destination address. However, please note that the operation of recipient's own national postal services, possible strikes and delivery problems may have a delaying effect on the delivery of the order.